Shipping policy
Shipping Policy
At Auralens, we aim to deliver your order safely and as quickly as possible.
Order Processing
- All orders are processed within 1–2 business days
- Orders are not shipped on Sundays or public holidays
- Once your order is shipped, you will receive a tracking link via SMS/email
Shipping Time (India)
- Estimated delivery time: 3–7 business days
- Delivery timelines may vary depending on your location and courier availability
Shipping Charges
- We offer free shipping on all orders (unless stated otherwise)
Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to:
- High order volume
- Weather conditions
- Courier partner delays
- Remote locations
We appreciate your patience in such situations.
Order Tracking
Once your order is shipped, you will receive a tracking link to monitor your delivery in real-time.
Incorrect Address
Please ensure your shipping details are accurate.
- We are not responsible for delays or losses caused by incorrect or incomplete addresses
- If you need to update your address, contact us immediately after placing your order
Failed Delivery Attempts
If delivery fails due to:
- Customer unavailability
- Incorrect address
- Repeated failed attempts
The order may be returned or canceled. Re-shipping may require additional charges.
International Shipping (Future)
We are working towards offering international shipping soon. Delivery timelines and charges will vary based on location.
Need Help?
If you have any questions about your order, feel free to reach out:
📧 Email: wearauralens@gmail.com
📱 Instagram: @wearauralens