Refund policy

Return & Refund Policy

At Auralens, we aim to make sure you have a smooth and satisfying experience with every order.

Since our products are part of limited drops, we currently do not accept returns. However, we’ve built a simple and fair resolution system to ensure you’re always taken care of.

Replacements

We offer free replacements in the following cases:

You received a damaged product
You received a defective item
You received the wrong product

If any of the above happens, please contact us within 48 hours of delivery with clear photos/videos of the issue.

Once verified, we’ll ship a replacement at no additional cost.

Refunds

Refunds are not standard but may be issued in specific situations, such as:

Replacement is not possible due to stock unavailability
Order issues that cannot be resolved with a replacement

Refund requests are reviewed on a case-by-case basis. If approved, the refund will be processed to your original payment method within 5–7 business days.