RETURN POLICY

Effective Date: 17 March 2025

1. Returns

We offer returns only under the following conditions:

• Item is damaged, defective, or wrong product delivered
• Request is raised within 48 hours of delivery

📩 Email: wearauralens@gmail.com with:

• Order ID
• Unboxing video/photos

2. No Return Cases

We do NOT accept returns for:

• Change of mind
• Minor color differences
• Incorrect size selection by customer

3. Refunds

• Approved refunds are processed within 5–7 business days
• Refund will be issued to original payment method

4. Cash on Delivery (COD)

• COD charges (if any) are non-refundable
• Repeated fake orders may lead to COD restriction

5. Exchanges

We only replace items if:

• Product is defective or damaged

6. Return Shipping

• If the issue is from our side → we cover shipping
• Otherwise → customer may bear shipping cost